Last updated: January 28, 2025
Returns & Refunds Policy
Thank you for shopping at Pocket Perfume! We want you to love your purchase, but if
you’re not completely satisfied, we’re here to help.
Order Cancellations
You can cancel your order within 30 days of receiving it.
To request a cancellation, please contact us via:
Email: onlinesales@apartdistribution.com
Phone: 021 447 0788
Or send us your request here.
Once we approve your cancellation, we’ll process your refund within 14 days using your original payment method.
Returns
To be eligible for a return, please ensure: Returns are accepted within 30 days from the
date of delivery. The item is unused and in its original packaging.
Unfortunately, we cannot accept returns for: Custom or personalized items. Products
that have been used (for hygiene reasons) Items with an expired return window.
We reserve the right to decline returns if the item does not meet these conditions.
How to Return Your Order
Return Address:
Pocket Perfume,
Unit 12 & 14 Finpark
No.19 12th Ave,
Maitland, Cape Town
7405
Shipping Cost: Customers are responsible for return shipping fees, which are non-refundable.
We highly recommend using a trackable and insured courier service, as we cannot refund lost or damaged returns.
Refunds
Refunds will be issued within 14 days of receiving the returned item and confirming its condition.
Refund Method: Your original payment method
Sale items: Unfortunately, sale items are non-refundable
Gift Returns
If your item was marked as a gift, you’ll receive store credit instead of a refund.
Need Help?
If you have any questions about returns or refunds, feel free to reach out
Email: onlinesales@apartdistribution.com
Phone: 021 447 0788
Contact us online