Shipping Policy

ESTIMATED DELIVERY TIMES:

We strive to deliver your parcel within 5 working days, but it is usually sooner if you are located in an urban area. Please note: it may take longer than 5 days to deliver to outlying or rural areas. While we do our best to ensure timely delivery, unforeseen circumstances beyond our control may occasionally cause delays. Be rest assured, we’ll always do everything we can to get your order to you as quickly as possible.

OUR PROCESS:

- Firstly, it takes us 24-48 hours to process & package your order at our factory in Cape Town.

- We then hand your parcel over to a 3rd party courier company.

- As soon as it has been given to the courier company we will let you know via email, and then you will be able to track your perfumes as they make their way to you.

- Please note that we do not work on weekends or after hours (neither do the courier companies that we use), so if you order over a weekend, we will only process your order on Monday. Similarly, if we hand your parcel over to the courier company on a Friday, they will only start processing it on Monday.

SHIPPING TERMS:

- Awaiting Fulfilment: Your order has been received and is being prepared at our factory.

- On Its Way: Your order has been packed and handed over to our 3rd party courier. It’s en-route to the courier’s main hub for processing.

- Out for Delivery: Your order has reached the final courier facility and is on its way to your delivery address. Expect it soon!

- Delivered: Your order has arrived! Time to unbox and enjoy your new scents.